Aanval Support Services

Let us help secure your business

Our team of knowledgeable, experienced Aanval Engineers and Developers are committed to providing timely and accurate solutions to all types of support issues. Our Support team views every support communication as an opportunity to demonstrate our commitment to customer satisfaction. You can count on us to help you get the most from your Aanval SIEM and IDS solutions investment.

Tactical FLEX, Inc. is your end-to-end security solution. Outside of our standard support options included in our Aanval offerings to troubleshoot and repair Aanval console-related issues, our Engineering and Development team is on-hand to install, configure, and repair your IDS engine; install, upgrade, or optimize your Aanval console; or even lead Aanval web-based training sessions, where you can learn the ins and outs of the industry’s leading Snort, Suricata, and syslog SIEM. You can purchase these à la carte services or contact Sales or Support.

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Advanced Aanval support

Every Aanval solution, in addition to standard ticket-based and chat support, includes telephone and remote support. Remote-access support provides a secure connection to your computer that we can use to help troubleshoot and resolve console problems efficiently or provide managed services for corporate networks. This capability makes remote access a very powerful and cost-effective way for you to ensure that your computer and network gets the support it needs with complete peace of mind and minimal downtime.

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Business- and 24-hour support

Telephone and remote support are available during standard 8 to 5 business hours for Aanval Standard & SMB, and on a 24/7 basis for Aanval Enterprise.

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Community support

An email ticket-based system and chat support options are available to our Aanval Community users.

Need Help?

If you have a support contract, you may dial 800-921-2584 for immediate assistance; otherwise, please contact Sales, who can guide you to the right Aanval solution. All commercial packages include email, telephone, and remote support.

Email support.group [at] tacticalflex.com to create a support ticket. Please be extremely verbose and include everything you believe may be relevant to help us address your problem.

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